No matter what issue you're having with MP3.com, this is the place to get your technical and customer service questions answered.
As a first step, be sure to check the frequently asked questions listed to the right. If those don't address your question, look below for additional resources. While we do make every attempt to immediately answer common questions within the Help Center, the Knowledgebase link below also makes it possible to report a problem directly to our customer service representatives.
As a first step, be sure to check the frequently asked questions listed to the right. If those don't address your question, look below for additional resources. While we do make every attempt to immediately answer common questions within the Help Center, the Knowledgebase link below also makes it possible to report a problem directly to our customer service representatives.
Top Questions
What is a user profile?
A user profile is "home base" for any registered user. On your profile page you can: Add to your blog, find your previously written reviews, check your contribution history, find updates about your favorite shows and manage your friends list.
What are user levels? How do I gain levels?
Levels are a fun and fair way to reward and identify prominent community members. Put simply, leveling is a scorecard that marks the loyalty of a user to MP3.com and the value of that user's contributions. Note that each level is harder to attain than the last one. Users can gain points toward a new level by taking a variety of actions on the site. These include but are not limited to:
What are friends? How does the friends system work?
MP3.com lets you add other users from the site to your "friends" list. Adding a friend is as simple as clicking the "track this person" button on any user's profile. Doing so lets you receive updates when that user updates his or her blog, posts a new review, or makes a post on the forums. Simply go to the "updates" tab in your profile page to see what your friends have been up to lately on the site. If for any reason you need to remove friends from your friends list, simply go to your "friends" tab, within your profile, and use the checkboxes to remove them.
A user profile is "home base" for any registered user. On your profile page you can: Add to your blog, find your previously written reviews, check your contribution history, find updates about your favorite shows and manage your friends list.
What are user levels? How do I gain levels?
Levels are a fun and fair way to reward and identify prominent community members. Put simply, leveling is a scorecard that marks the loyalty of a user to MP3.com and the value of that user's contributions. Note that each level is harder to attain than the last one. Users can gain points toward a new level by taking a variety of actions on the site. These include but are not limited to:
- Simply visiting the site each day.
- Posting on the message boards or sending PMs to other users.
- Contributing new content to a band or album.
- Writing reviews.
- Updating your profile by posting on your blog, adding a banner, making comments, or adding shows to your "my music" list.
- Commenting on news stories and other users' blogs.
- Rating artists, albums and songs.
What are friends? How does the friends system work?
MP3.com lets you add other users from the site to your "friends" list. Adding a friend is as simple as clicking the "track this person" button on any user's profile. Doing so lets you receive updates when that user updates his or her blog, posts a new review, or makes a post on the forums. Simply go to the "updates" tab in your profile page to see what your friends have been up to lately on the site. If for any reason you need to remove friends from your friends list, simply go to your "friends" tab, within your profile, and use the checkboxes to remove them.
Is there a charge for MP3.com?
